Shipping Policy

At Sulala, we strive to process and ship every order as quickly as possible while maintaining the highest quality standards.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.
During product launches or busy seasons, processing may take slightly longer. If delays occur, we’ll keep you informed.

Shipping Times

Delivery times vary depending on your location and the shipping option selected during checkout.
Tracking information will be provided once your order has been shipped.

International Shipping

We ship to many countries worldwide. Shipping costs and customs duties may vary depending on the destination.
Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

Lost or Delayed Shipments

If your package appears delayed or lost, please contact us. We’ll work with the shipping carrier to resolve the issue as quickly as possible.